Refund policy
Returns & Refunds
Every bag we sell is pre-owned, restored by hand in our workshop, and exists as a single piece. We describe the condition of each bag honestly and photograph any wear that remains. Please read the product page carefully before ordering.
Return window
You may request a return within 3 days of delivery. After 3 days we are unable to accept returns.
When we accept a return
- The bag arrived damaged in transit.
- The bag is materially different from what the product page described.
- You received the wrong item.
What we cannot accept
- Wear that was described and photographed on the product page. Our bags are pre-owned, and honest signs of previous use are part of what you are buying.
- Bags that have been used, carried, altered or repaired after delivery.
- Requests raised more than 3 days after delivery.
How to raise a return
Message us on WhatsApp at +91 84396 72727 or email ericacollectionofficial@gmail.com with your order number and clear photographs of the issue. We will respond within 2 working days.
Refunds
Once we receive and inspect the returned bag, we issue your refund to the original payment method within 7 working days. Depending on your bank, it may take a few additional days to appear.
Cancellations
You may cancel an order at any time before it is dispatched for a full refund. Message us as soon as possible — we usually dispatch within 2 to 3 working days.
Because each bag is a single piece, it is reserved for you only once payment is complete. Adding a bag to your cart does not hold it.